Are returns free of charge?
Returns are free of charge for countries listed below:
Germany, Spain, France, Austria, Belgium, Denmark, Italia, Luxembourg, Netherlands, Sweden, Portugal, Finland, Estonia, Lithuania, Latvia, Ireland
Returns are at customers expense for countries listed below:
United Kingdom, Czech Republic, Hungary, Greece, Bulgaria, Croatia, Slovenia, Slovakia, Romania, Poland
How to return my order?
Only Products purchased via the Site may be returned to the Vendor pursuant to the conditions and procedures defined in articles 8 and 9 of GTS to the exclusion of any other products, including those bearing the Vendor’s marks or sold thereby in other sales outlets.
The Customer must contact the Customer Department by sending an email using our contact form specifying clearly the Order Number or through email@example.com
Customer service will get back to you within 2-3 working days.
After verification of the reason for return of a Product and inspection of its conformity, the Vendor accepts or refuses its return.
In the event of refusal, the Product is either shipped back to the Customer at his expense or made available to him for 30 days at the Vendor’s warehouse.
Once the return has been received at the warehouse, the package will be managed within 7 working days for any exchange or refund request.
Unless any of the warranties specified in article 9 of GTS is put into play, the Customer commits to return the Products in their initial packaging including all of their accessories: instructions for use, carton labels with bar code, individual plastic packaging, etc.).
Textile Products must be clean and not washed, and must be in the initial plastic packaging with all of the initial labels.